Browser Troubleshooting

Trouble Viewing Content?

With the recent releases of Mozilla Firefox 23 and 24 and Google Chrome 30, content from non-secured websites that is displayed in a secure website is not displayed (for example, a YouTube video embedded in a Desire2Learn course shell.) While it is possible to disable this feature, it might leave the user’s computer vulnerable. Using the options below, you can allow the material that is not secured to display on a page by page basis.

Allowing mixed content to be displayed in Mozilla Firefox:
Step 1. Click on the shield icon in the address bar, the user will see options to “Learn More”, “Keep Blocking”, or “Disable Protection on This Page”:

Step 2. Choose to “Disable Protection on This Page”, all mixed content will load and the lock icon will be replaced with a yellow warning sign:

Step 3. If a user decides to “Keep Blocking”, the notification in the location bar will disappear.

Step 4. When a user visits an HTTPS page with Mixed Passive Content, Firefox will not block the passive content by default. But since the page is not fully encrypted, the user will not see the lock icon in the location bar.

Allowing mixed content to be displayed in Google Chrome:
Step 1. Click the alert shield icon in the address bar.

Step 2. In the icon dialog box, click Load anyway.
Step 3. Chrome will refresh the page and load its content, including any insecure content. The URL in the address bar will show to indicate that the page is not fully secure.