Login Troubleshooting Self-Help

Account Creation Timeline

Students

• All student accounts EXCEPT Blackboard are created once the student is accepted to MWCC.
• Student Blackboard accounts are created approximately 3 hours after the student registers for courses.

Employee

• All Employee accounts EXCEPT Blackboard are created after MWCC Human Resources sends a request to the IT department.
• Employee Blackboard accounts are created approximately 3 hours after the user is assigned to a course in Banner.

Self Help Username Lookup Tool (Student Only)

Have the user:

• Go to https://iconnect.mwcc.edu
• Click Student Password Reset
• On the next screen, Enter the required information & click on Submit.

• On the next screen, user will get the “Username” with the current Password
  

Self Help Forgot Password / Reset Tool (Student Only)

• Go to https://iconnect.mwcc.edu
• Click Forgot Your Password?
• Fill out the form and click Submit.
  • NOTE: Unless you believes that someone else has her password, No need to check the ‘Generate a new password’ box at the bottom.
  • If you chooses to generate a new password, it may take UP TO 3 HOURS to sync with Blackboard. Other systems (student email, iConnect, etc.) are not affected by this delay.

If you receives an error, check the following issues:

1. Ensure that the date of birth was entered in the correct format:  MM/DD/YYYY
   1. Problems with this field occur with incorrect separators. Hyphen and backslash, for example.
   2. Problems also occur when users do not put in the full 4-digit year.
2. User should check the box at the bottom of the form.
3. If ALL of this fails to resolve the problem:
   1. Students: Student can contact MWCC Records Office at 978-630-9106