Email

Microsoft Office 365 subscriptions can auto-update to Office 2016. Office 2016 very unlikely to work properly with MyITLab.
This article briefly covers a solution on how to downgrade students back to Office 2013.

Solution

With Office 2016 now being available. Office 2013 is the required product. Below is information on how to revert back to Office 2013 if students download 2016 instead for these courses.

Probe students for the Office version & follow the steps in the URL below if they are using Office 2016.